Email AI + Knowledge Base Integration

Modified on Wed, 25 Mar at 9:33 AM

Email AI can now leverage the Knowledge Base to generate more accurate and helpful responses using available help articles.

What we did

Integrated
Email AI with the Knowledge Base
to enable AI responses based on existing help articles.
Email AI now automatically
references available knowledge base articles
when generating responses.
Newly added or updated articles are automatically included
, ensuring responses stay up to date without manual configuration.

Benefits

Provides more accurate and
contextual email responses
based on verified help content.
Ensures responses
stay up to date as new knowledge base articles
are added.
Reduces manual effort
by automatically leveraging existing help documentation.
Acts as a
platform guide
for the users to navigate through the UI without raising tickets.

Reference Images